Dear Ninja,
In response to this issue of frequent drops, we are aware of the problem and troubleshoot actively.
Because the issue is very complicated, we sincerely hope that you can collect logfile information for technician. Let's cooperate to tide over the difficulties! We shall be most grateful for your help!
The bug time period is about 7pm-9pm (Server time in NY, UK time zones, for LA time zones: 4PM-6PM), if you encounter this problem, please save your in-game logfile and sent it to us.
How to:
you can do so using the following method:
After encountering bug, type "hylogfile" anywhere while playing the game (without "" and without typing it in the chat box),
If correctly typed, a window will pop-up for you to save this file in your system, save the file.
You can send your logfile to:
narutoen_support@oasgames.com
At the same time, describe us your issue and write your
UID:
Server ID:
Bug Description:
Error Screenshot:
Country&City
Network Provider:
IP:
hylogfile as attachemnt 【IMPORTANT】
【 In addition, if you had already sent us logfile through GL or any other channel, there was no need to send it again. we are organizing the materials carefully and sending to technician.】
in the body of this e-mail in order to follow-up your issue in our system.
We will send compensation to all players after the issue is resolved. Please actively cooperate and wait patiently.
We deeply apologize for the inconvenience again.
Thanks for your understanding and support in advance
Naruto Online Team